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| Issue Date | Type | Title | Author(s) |
| 1-Jan-2014 | Conference Paper | The antecedents of customer loyalty for broadband services: The role of service quality, emotional satisfaction and corporate image | Zondiros, Dimitris Giovanis, Apostolos Tomaras, Petros |
| 1-Jan-2020 | Article | Applying FCM to predict the behaviour of loyal customers in the mobile telecommunications industry | Konstantoulaki, Kleopatra Poulis, Athanasios Rizomyliotis, Ioannis Kostopoulos, Ioannis Giovanis, Apostolos |
| 18-Jun-2018 | Article | Assessing service quality and customer behavioral responses in hospital outpatient services: A formative measurement approach | Rizomyliotis, Ioannis Pierrakos, George Binioris, Spyridon Giovanis, Apostolos |
| 1-Sep-2015 | Conference Paper | Evaluating customer satisfaction: the case of the mobile telephony industry in Greece | Drosos, Dimitrios Tsotsolas, Nikos Chalikias, Miltiadis Skordoulis, Michalis Koniordos, Michail |
| 1-Jan-2012 | Article | Exploring the relationship between price and service quality in airlines services | Samanta, Irene Kyriazopoulos, Panagiotis |
| 7-May-2014 | Article | How to reduce the negative impact of customer non-compliance: an empirical study | Rizomyliotis, Ioannis Kostopoulos, Ioannis Gounaris, Spiros |
| 2-Feb-2017 | Article | An integrated model of the effects of service evaluation, corporate image, and switching barriers on customer loyalty | Giovanis, Apostolos Tsoukatos, Evangelos |
| 16-Nov-2015 | Article | Measuring police officer and citizen satisfaction: comparative analysis | Tsotsolas, Nikos Siskos, Yannis Bouranta, Nancy |
| 1-Jan-2005 | Article | Measuring service quality for students in higher education: the case of a business university | Tsotsolas, Nikos Siskos, Yannis Bouranta, Nancy |
| 1-Nov-2018 | Article | Patient satisfaction analysis using a multi-criteria analysis method: The case of the NHS in Greece | Drosos, Dimitrios Tsotsolas, Nikos Chalikias, Miltiadis Skordoulis, Michalis |
| 3-May-2016 | Article | The role of corporate image and switching barriers in the service evaluation process: evidence from the mobile telecommunications industry | Giovanis, Apostolos Tsoukatos, Evangelos Athanasopoulou, Pinelopi |
| 9-Nov-2015 | Article | The role of service fairness in the service quality – relationship quality – customer loyalty chain: An empirical study | Giovanis, Apostolos Tsoukatos, Evangelos Athanasopoulou, Pinelopi |
| 1-Jan-2014 | Conference Paper | Service quality asymmetric effect on patient satisfaction for primary healthcare services | Goula, Aspasia Giovanis, Apostolos Pierrakos, George Sarris, Markos Latsou, Dimitra et al |
