|
| | Issue Date | Type | Title | Author(s) |
| 1 | 1-Oct-2020 | Conference Paper | Customers’ satisfaction and Market Share: An Approach of the Greek Mobile Sector | Drosos, Dimitrios Tsotsolas, Nikos Kyriakopoulos, Grigorios Ntanos, Stamatios |
| 2 | 13-Dec-2016 | Article | Determinants of customer satisfaction in healthcare industry: the case of the Hellenic Red Cross | Drosos, Dimitrios Tsotsolas, Nikos Chalikias, Miltiadis Skordoulis, Michalis |
| 3 | 28-Feb-2018 | Article | E-commerce and e-customer satisfaction during the economic crisis | Drosos, Dimitrios Chalikias, Miltiadis Skordoulis, Michalis Kaskouta, Ioanna |
| 4 | 1-Jan-2020 | Conference Paper | The Effects of Customers’ Satisfaction on Business Profitability in Greece's Banking Sector. An Empirical Study | Drosos, Dimitrios Kyriakopoulos, Grigorios Skordoulis, Michalis Ntanos, Stamatios |
| 5 | 1-May-2020 | Article | Evaluating customer satisfaction in energy markets using a multicriteria method: the case of electricity market in Greece | Drosos, Dimitrios Tsotsolas, Nikos Kyriakopoulos, Grigorios Arabatzis, Garyfallos |
| 6 | 1-Sep-2015 | Conference Paper | Evaluating customer satisfaction: the case of the mobile telephony industry in Greece | Drosos, Dimitrios Tsotsolas, Nikos Chalikias, Miltiadis Skordoulis, Michalis Koniordos, Michail |
| 7 | 1-Jan-2022 | Conference Paper | Evaluation of the Satisfaction of the Greek Agricultural Cooperatives by the Provided Banking Services | Ntanos, Stamatios Drosos, Dimitrios Kyriakopoulos, Grigorios |
| 8 | 1-Oct-2020 | Conference Paper | An Examination of the Relationships between Customers’ Satisfaction and Business Performance: The Case of Greek Mobile Industry | Drosos, Dimitrios Tsotsolas, Nikos Kyriakopoulos, Grigorios Armenaka, Vasiliki |
| 9 | 1-Jan-2012 | Article | Exploring the relationship between price and service quality in airlines services | Samanta, Irene Kyriazopoulos, Panagiotis |
| 10 | 1-Jan-2023 | Article | How Are Guests Satisfied? Exploring the Asymmetric Effects of Hotel Service Attributes on Customer Satisfaction by Analyzing Online Reviews | Giovanis, Apostolos Ioakimidis, Marilou Athanasopoulou, Pinelopi |
| 11 | 1-Dec-2022 | Article | “How mAy I help you today?” The use of AI chatbots in small family businesses and the moderating role of customer affective commitment | Konstantoulaki, Kleopatra Kastanakis, Minas N. Rizomyliotis, Ioannis Kostopoulos, Ioannis Giovanis, Apostolos |
| 12 | 2-Feb-2017 | Article | An integrated model of the effects of service evaluation, corporate image, and switching barriers on customer loyalty | Giovanis, Apostolos Tsoukatos, Evangelos |
| 13 | 1-May-2021 | Article | Managing Change And Managerial Innovation Towards Employees Satisfaction At Workplace | Drosos, Dimitrios Gkika, Eleni Komisopoulos, Faidon Skordoulis, Michalis Ntanos, Stamatios et al |
| 14 | 1-Jan-2022 | Conference Paper | Measuring Customer Satisfaction Using Multicriteria Analysis Methods: The Case of THESgala Cooperative Milk Vending Machines | Ntanos, Stamatios Drosos, Dimitrios Kyriakopoulos, Grigorios |
| 15 | 30-Mar-2019 | Article | Measuring industrial customer satisfaction: the case of the natural gas market in Greece | Drosos, Dimitrios Tsotsolas, Nikos Galatsidas, Spyros Arabatzis, Garyfallos Skordoulis, Michalis |
| 16 | 11-Sep-2019 | Article | Measuring the impact of customer satisfaction on business profitability: an empirical study | Drosos, Dimitrios Chalikias, Miltiadis Skordoulis, Michalis |
| 17 | 1-Jan-2015 | Article | MUlticriteria satisfaction analysis application in the health care sector | Drosos, Dimitrios Tsotsolas, Nikos Chalikias, Miltiadis Skordoulis, Michalis Zagga, Athanasia |
| 18 | 1-Nov-2018 | Article | Patient satisfaction analysis using a multi-criteria analysis method: The case of the NHS in Greece | Drosos, Dimitrios Tsotsolas, Nikos Chalikias, Miltiadis Skordoulis, Michalis |
| 19 | 1-Apr-2021 | Article | Retail customers’ satisfaction with banks in Greece: a multicriteria analysis of a dataset | Drosos, Dimitrios Gkika, Eleni Tsotsolas, Nikos Komisopoulos, Faidon Skordoulis, Michalis et al |
| 20 | 3-May-2016 | Article | The role of corporate image and switching barriers in the service evaluation process: evidence from the mobile telecommunications industry | Giovanis, Apostolos Tsoukatos, Evangelos Athanasopoulou, Pinelopi |
